Charles R. McClure, PhD
Francis Eppes Professor of Information Studies and
Director, Information Use Management & Policy Institute
College of Communication & Information, Florida State University
Phone: (850) 644.8109
Fax: (850) 644.9763
E-mail: cmcclure@lis.fsu.edu
Related Links
Publications
The research conducted by Dr. Charles R. McClure and the Institute results in various publications such as articles, books and book chapters. Click on a year to view a list of publications for the selected year.
Publications by Year
2009 Publications
- Bertot, J. C., McClure, C. R., & Jaeger, P. T. (Eds.). (in press). Public libraries and the Internet: Roles, perspectives, and implications. Westport, CT: Libraries Unlimited.
- Brobst, J., & Mandel, L. H. (2009, November). Challenge for libraries as information managers: Hurricane preparedness and response. Brief paper and poster presented at the meeting of the American Society for Information Science and Technology, Vancouver, BC, Canada.
- Gibson, A. N., Bertot, J. C., & McClure, C. R. (2009). Emerging role of public librarians as E-government providers. In R. H. Sprague, Jr. (Ed.), Proceedings of the 42nd Hawaii International Conference on System Sciences, 1-10. doi:10.1109/HICSS.2009.183
- PDF Available: Emerging Role of Public Librarians as E-Government Providers

- McClure, C. R. (in press). Who needs to know? The state of public access to federal government information [Review of the book Who needs to know? The state of public access to federal government information, by P. McDermott]. Government Information Quarterly. doi:10.1016/j.giq.2009.04.002
- McClure, C. R., Ryan, J., Mandel, L. H., Brobst, J., Hinnant, C. C., Andrade, J., & Snead, J. T. (2009). Hurricane preparedness and response for Florida public libraries: Best practices and strategies. Florida Libraries, 52(1), 4-7. Retrieved from http://www.flalib.org/
- McClure, C. R., Ryan, J., Mandel, L. H., Brobst, J., Hinnant, C. C., & Snead, J. T. (in press). Public libraries in hurricane preparedness and response. In J. C. Bertot, C. R. McClure, & P. T. Jaeger (Eds.), Public libraries and the Internet: Roles, perspectives, and implications. Westport, CT: Libraries Unlimited
- Mon, L. M., Bishop, B. W., McClure, C. R., McGilvray, J., Most, L., Milas, T. P., & Snead, J. T. (2009). The geography of virtual questioning. Library Quarterly, 79(4), 393-420. doi:10.1086/605381
- PDF available: The Geography of Virtual Questioning

2008 Publications
- Bertot, J. C., Jaeger, P. T., & McClure, C. R. (2008). Citizen-centered E-government services: Benefits, costs, and research needs. In S. A. Chun, M. Janssen, & J. R. Gil-Garcia (Eds.), The Proceedings of the 9th Annual International Digital Government Research Conference: Partnerships for Public Innovation (pp.137-141). Montreal, Canada: Digital Government Society of North America.
- Berot, J. C., McClure, C. R., & Jaeger, P. T. (2008). The impacts of free public Internet access on public library patrons and communities. Library Quarterly, 78(3), 285-301. doi:10.1086/588445
- Bertot, J. C., McClure, C. R., & Jaeger, P. T. (2008). Public libraries and the Internet 2007: Issues, implications, and expectations. Library and Information Science Research, 30(3), 175-184. doi:10.1016/j.lisr.2008.01.001
- Gibson, A. N., McClure, C. R., Bertot, J. C., McGilvray, J. A., & Andrade, J. C. (2008). Community leadership through public library E-government services. Florida Libraries, 51(1), 4-7. Retrieved from http://www.flalib.org/
- McClure, C. R., & Jaeger, P. T. (2008). Government information policy research: Importance, approaches, and realities. Library and Information Science Research, 30(4), 257-264. doi:10.1016/j.lisr.2008.05.004
- McClure, C. R., & Jaeger, P. T. (2008). Public libraries and Internet service roles: Measuring and maximizing Internet services. Chicago: American Library Association.
- Pomerantz, J., Mon, L., & McClure, C. R. (2008). Evaluating remote reference service: A practical guide to problems and solutions. portal: Libraries and the Academy, 8(1), 15-30. Retrieved from http://muse.jhu.edu/journals/pla/
2007 Publications
- Bertot, J. C., & McClure, C. R. (2007). Assessing sufficiency and quality of bandwidth for public libraries. Information Technology and Libraries, 26(1), 14-22. Retrieved from http://www.ala.org/ala/mgrps/divs/lita/ital/italinformation.cfm
- Jaeger, P. T., Bertot, J. C., McClure, C. R., & Rodriguez, M. (2007). Public libraries and Internet access across the United States: A comparison by state from 2004 to 2006. Information Technology and Libraries, 26(2), 4-14. Retrieved from http://www.ala.org/ala/mgrps/divs/lita/ital/italinformation.cfm
- McClure, C. R. (2007). A test of leadership: Charting the future of U.S. higher education [Review of the report A test of leadership: Charting the future of U.S. higher education, by M. Spellings]. Library Quarterly, 77(1), 89-92. doi:10.1086/512957
2006 Publications
- Bertot, J. C. (2006). Outcomes-based evaluation in public libraries: From online instruction to practice. Library Quarterly, 76(2), 241-245. doi:10.1086/506578
- Bertot, J. C., & Jaeger, P. T. (2006). User-centered E-government: Challenges and benefits for government web sites. Government Information Quarterly, 23(2), 163-168. doi:10.1016/j.giq.2006.02.001
- Bertot, J. C., Jaeger, P. T., Langa, L. A., & McClure, C. R. (2006). Drafted: I want you to deliver E-government. Library Journal, 131(13), 34-37. Retrieved from http://www.libraryjournal.com/
- Article available at URL: http://www.libraryjournal.com/article/CA6359866.html
- Bertot, J. C., Jaeger, P. T., Langa, L. A., & McClure, C. R. (2006). Public access computing and Internet access in public libraries: The role of public libraries in E-government and emergency situations. First Monday, 11(9). Retrieved from http://firstmonday.org/
- Article available at URL: http://firstmonday.org/htbin/cgiwrap/bin/ojs/index.php/fm/article/view/1392/1310
- Bertot, J. C., Snead, J. T., Jaeger, P. T., & McClure, C. R. (2006). Functionality, usability and accessibility: Iterative user-centered assessment strategies for digital libraries. Performance Measurement and Metrics, 7(1), 17-28. doi:10.1108/14678040610654828
- Jaeger, P. T., Bertot, J. C., McClure, C. R., & Langa, L. A. (2006). The policy implications of Internet connectivity in public libraries. Government Information Quarterly, 23(1), 123-141. doi:10.1016/j.giq.2005.10.002
- Jaeger, P. T., Langa, L. A., McClure C. R., & Bertot, J. C. (2006). The 2004 and 2005 Gulf Coast hurricanes: Evolving roles and lessons learned for public libraries in disaster preparedness and community services. Public Library Quarterly, 25(3/4), 199-214. doi:10.1300/J118v25n03_17
- Lankes, R. D., Gross, M., & McClure, C. R. (2006). Costing reference: Issues, approaches, and directions for research. The Reference Librarian, 46(95/96), 173-186. doi:10.1300/J120v46n95_11
- Pomerantz, J., Luo, L., & McClure, C. R. (2006). Peer review of chat reference transcripts: Approaches and strategies. Library and Information Science Research, 28(1), 24-48. doi:10.1016/j.lisr.2005.11.004
2005 Publications
- Bertot, J. C., McClure, C. R., & Jaeger, P. T. (2005). Libraries struggle to meet Internet demand: New study shows libraries need support to sustain technology services. American Libraries, 36(7), 78-79. Retrieved from http://www.ala.org/ala/alonline/index.cfm
- Bertot, J. C., McClure, C. R., Shuler, J. A., & Quinn, A. C. (2005). Government information: New challenges in the Internet age. Government Information Quarterly, 22(1), 1-3. doi:10.1016/j.giq.2004.10.008
- Jaeger, P. T., McClure, C. R., & Bertot, J. C (2005). The E-rate program and libraries and library consortia, 2000-2004: Trends and issues. Information Technology and Libraries, 24(2), 57-67. Retrieved from http://www.ala.org/ala/mgrps/divs/lita/ital/italinformation.cfm
- Jaeger, P. T., McClure, C. R., Bertot, J. C., & Langa, L. A. (2005). CIPA: Decisions, implementation, and impacts. Public Libraries, 44(2), 105-109. Retrieved from http://www.ala.org/ala//pla/plapubs/publiclibraries/publiclibraries.cfm
- Snead, J. T., Bertot, J. C., Jaeger, P. T., & McClure, C. R. (2005). Developing multi-method, iterative, and user-centered evaluation strategies for digital libraries: Functionality, usability, and accessibility. In E. G. Toms (Ed.), ASIST 2005: Proceedings of the 68th ASIST Annual Meeting 42, 505-507. doi:10.1002/meet.14504201161
- Sprehe, J. T., & McClure, C. R. (2005). Lifting the burden. The Information Management Journal, 39(4), 47-52. Retrieved from http://www.arma.org/imj/index.cfm
- PDF available: Lifting the Burden

2004 Publications
- Bertot, J. C. (2004). E-metrics and performance indicators: Availability and use. In J. C. Bertot & D. M. Davis (Eds.), Planning and evaluating library networked services and resources (pp. 95-186). Westport, CT: Libraries Unlimited.
- Bertot, J. C. (2004). Libraries and networked information services: Issues and considerations in measurement. Performance Measurement and Metrics, 5(1), 11-19. doi:10.1108/14678040410530340
- Bertot, J. C. (2004). Libraries and networked information services: Issues and considerations in measurement. In S. Parker (Ed.), Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services (pp. 15-25). Durham, UK: University of Northumbria at Newcastle.
- Bertot, J. C. (2004). Methods and tools for assessing network services and resources. In J. C. Bertot & D. M. Davis (Eds.), Planning and evaluating library networked services and resources (pp. 49-94). Westport, CT: Libraries Unlimited.
- Bertot, J. C. (2004). Network service and resource evaluation planning. In J. C. Bertot & D. M. Davis (Eds.), Planning and evaluating library networked services and resources (pp. 1-22). Westport, CT: Libraries Unlimited.
- Bertot, J. C., & Davis, D. M. (Eds.). (2004). Planning and evaluating library networked services and resources. Westport, CT: Libraries Unlimited.
- ot, J. C., McClure, C. R., Davis, D. M., & Ryan, J. (2004). Capture usage with E-metrics. Library Journal, 129(8), 30-32. Retrieved from http://www.libraryjournal.com/
- Article available at URL: http://www.libraryjournal.com/article/CA411564.html
- Bertot, J. C., & Snead, J. T. (2004). Selecting evaluation approaches for a networked environment. In J. C. Bertot & D. M. Davis (Eds.), Planning and evaluating library networked services and resources (pp. 23-48). Westport, CT: Libraries Unlimited.
- Bertot, J. C., & Snead, J. T. (2004). Social measurement in libraries. In K. Kempf-Leonard (Ed.), Encyclopedia of social measurement (pp.487-495). San Diego, CA: Academic.
- Davis, D. M. & Bertot, J. C. (2004). Policies to ensure use of and access to network-based services and resources. In J. C. Bertot & D. M. Davis (Eds.), Planning and evaluating library networked services and resources (pp. 241-262). Westport, CT: Libraries Unlimited.
- Jaeger, P. T., Bertot, J. C., & McClure, C. R. (2004). The effects of the Children’s Internet Protection Act (CIPA) in public libraries and its implications for research: A statistical, policy, and legal analysis. Journal of the American Society for Information Science and Technology, 55(13), 1131-1139. doi:10.1002/asi.20072
- Jaeger, P. T., & McClure, C. R. (2004). Potential legal challenges to the application of the Children’s Internet Protection Act (CIPA) in public libraries: Strategies and issues. First Monday, 9(2). Retrieved from http://firstmonday.org/
- Article available at URL: http://firstmonday.org/htbin/cgiwrap/bin/ojs/index.php/fm/article/view/1117/1037
- Jaeger, P. T., McClure, C. R., Bertot, J. C., & Snead, J. T. (2004). The USA PATRIOT Act, the Foreign Intelligence Surveillance Act, and information policy research in libraries: Issues, impacts, and questions for library researchers. Library Quarterly, 74(2), 99-121. doi:10.1086/382843
- Jaeger, P. T., McClure, C. R., Bertot, J. C., & Snead, J. T. (2004). The USA PATRIOT Act, the Foreign Intelligence Surveillance Act, and information policy research in libraries: Issues, impacts, and questions for library researchers. Library Quarterly, 74(2), 99-121. doi:10.1086/382843
- Koontz, C. M., Jue, D. K., McClure, C. R., & Bertot, J. C. (2004). Integrating public library databases onto a nationwide digital basemap for enhanced library services. Public Libraries, 43(2), 113-118. Retrieved from http://www.ala.org/ala//pla/plapubs/publiclibraries/publiclibraries.cfm
- McClure, C. R. (2004). Challenges and strategies for evaluating networked information and services: Introduction. Library Quarterly, 74(4), 399-402. doi:10.1086/427411
- McClure, C. R. (2004). Key issues, themes, and future directions for evaluating networked services. In J. C. Bertot & D. M. Davis (Eds.), Planning and evaluating library networked services and resources (pp. 333-348). Westport, CT: Libraries Unlimited.
- McClure, C. R. (2004). Strategies for collecting networked statistics: Practical suggestions. VINE: The Journal of Information and Knowledge Management Systems, 34(4), 166-171. doi:10.1108/03055720410570948
- McClure, C. R. (2004). United States government information: Policies and sources [Review of the book United States government information: Policies and sources, by P. Hernon, H. C. Relyea, R. E. Dugan, & J. F. Cheverie]. Government Information Quarterly, 21(1), 113-115. doi:10.1016/S0740-624X(03)00037-6
- McClure, C. R., Bertot, J. C., Shuler, J. A., & Quinn, A. C. (2004). Honoring the past and creating a new future. Government Information Quarterly, 30(5/6), 539-541. doi:10.1016/j.jgi.2004.11.001
- Moen, W. E., Oguz, F., & McClure, C. R. (2004). The challenges of non-standardized vendor usage data in a statewide metasearch environment: The Library of Texas experience. Library Quarterly, 74(4), 403-422. doi:10.1086/427412
- Pomerantz, J., & McClure, C. R. (2004). Evaluation of a statewide collaborative chat-based reference service: Approaches and directions. In ASIST 2004: Proceedings of the 67th ASIST Annual Meeting 41, 102-109. doi:10.1002/meet.1450410112