Charles R. McClure

Charles R. McClure, PhD

Francis Eppes Professor of Information Studies and
Director, Information Use Management & Policy Institute
College of Communication & Information, Florida State University
Phone: (850) 644.8109
Fax: (850) 644.4522
E-mail: cmcclure@lis.fsu.edu



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Publications

The research conducted by Dr. Charles R. McClure and the Institute results in various publications such as reports, articles, books and book chapters. Click on a year to view an expanded list of publications for the selected year. A complete list of publications is also available.


Publications by Year


2004 Publications
  • Jaeger, P. T., Bertot, J. C., & McClure, C. R. (2004). The effects of the Children’s Internet Protection Act (CIPA) in public libraries and its implications for research: A statistical, policy, and legal analysis. Journal of the American Society for Information Science and Technology, 55(13), 1131-1139. doi:10.1002/asi.20072
  • Jaeger, P. T., & McClure, C. R. (2004). Potential legal challenges to the application of the Children’s Internet Protection Act (CIPA) in public libraries: Strategies and issues. First Monday, 9(2). Retrieved from http://firstmonday.org/
  • Jaeger, P. T., McClure, C. R., Bertot, J. C., & Snead, J. T. (2004). The USA PATRIOT Act, the Foreign Intelligence Surveillance Act, and information policy research in libraries: Issues, impacts, and questions for library researchers. Library Quarterly, 74(2), 99-121. doi:10.1086/382843
  • Jaeger, P. T., McClure, C. R., Bertot, J. C., & Snead, J. T. (2004). The USA PATRIOT Act, the Foreign Intelligence Surveillance Act, and information policy research in libraries: Issues, impacts, and questions for library researchers. Library Quarterly, 74(2), 99-121. doi:10.1086/382843
  • Koontz, C. M., Jue, D. K., McClure, C. R., & Bertot, J. C. (2004). Integrating public library databases onto a nationwide digital basemap for enhanced library services. Public Libraries, 43(2), 113-118. Retrieved from http://www.ala.org/ala//pla/plapubs/publiclibraries/publiclibraries.cfm
  • McClure, C. R. (2004). Challenges and strategies for evaluating networked information and services: Introduction. Library Quarterly, 74(4), 399-402. doi:10.1086/427411
  • McClure, C. R. (2004). Key issues, themes, and future directions for evaluating networked services. In J. C. Bertot & D. M. Davis (Eds.), Planning and evaluating library networked services and resources (pp. 333-348). Westport, CT: Libraries Unlimited.
  • McClure, C. R. (2004). Strategies for collecting networked statistics: Practical suggestions. VINE: The Journal of Information and Knowledge Management Systems, 34(4), 166-171. doi:10.1108/03055720410570948
  • McClure, C. R. (2004). United States government information: Policies and sources [Review of the book United States government information: Policies and sources, by P. Hernon, H. C. Relyea, R. E. Dugan, & J. F. Cheverie]. Government Information Quarterly, 21(1), 113-115. doi:10.1016/S0740-624X(03)00037-6
  • McClure, C. R., Bertot, J. C., Shuler, J. A., & Quinn, A. C. (2004). Honoring the past and creating a new future. Government Information Quarterly, 30(5/6), 539-541. doi:10.1016/j.jgi.2004.11.001
  • Moen, W. E., Oguz, F., & McClure, C. R. (2004). The challenges of non-standardized vendor usage data in a statewide metasearch environment: The Library of Texas experience. Library Quarterly, 74(4), 403-422. doi:10.1086/427412
  • Pomerantz, J., & McClure, C. R. (2004). Evaluation of a statewide collaborative chat-based reference service: Approaches and directions. In ASIST 2004: Proceedings of the 67th ASIST Annual Meeting 41, 102-109. doi:10.1002/meet.1450410112


2003 Publications
  • Bertot, J. C. (2003). An action plan for outcomes assessment in your library [Review of the book An action plan for outcomes assessment in your library, by P. Hernon & R. E. Dugan]. Library Quarterly, 73(3), 344-346. doi: 10.1086/603421
  • Bertot, J. C. (2003). An action plan for outcomes assessment in your library [Review of the book An action plan for outcomes assessment in your library, by P. Hernon & R. E. Dugan]. Public Library Quarterly, 21(4), 53-58. doi: 10.1300/J118v21n04_09
  • Bertot, J. C. (2003). Building a statewide digital public library: A case study. Public Library Quarterly, 21(2), 5-33. doi: 10.1300/J118v21n02_03
  • Bertot, J. C. (2003). The multiple dimensions of the digital divide: More than the technology ‘haves’ and ‘have nots’. Government Information Quarterly, 20(2), 185-191. doi:10.1016/S0740-624X(03)00036-4
  • Bertot, J. C. (2003). World libraries on the information superhighway: Internet-based library services. Library Trends, 52(2), 209-227. Retrieved from http://www.press.jhu.edu/journals/library_trends/
  • Bertot, J. C., & McClure, C. R. (2003). Outcomes assessment in the networked environment: Research questions, issues, considerations, and moving forward. Library Trends, 51(4), 590-613. http://www.press.jhu.edu/journals/library_trends/
  • Gross, M., McClure, C. R., & Lankes, R. D. (2003). Assessing quality in digital reference services: An overview of key literature on digital reference. In R. D. Lankes, C. R. McClure, M. Gross, & J. Pomerantz (Eds.), Implementing digital reference services: Setting standards and making it real (pp. 171-183). New York: Neal Schuman.
  • Gross, M., McClure, C. R., & Lankes, R. D. (2003). Assessing quality in digital reference services: Preliminary findings. In R. D. Lankes, C. R. McClure, M. Gross, & J. Pomerantz (Eds.), Implementing digital reference services: Setting standards and making it real (pp. 185-194). New York: Neal Schuman.
  • Jaeger, P. T., Bertot, J. C., & McClure, C. R. (2003). The impact of the USA Patriot Act on collection and analysis of personal information under the Foreign Intelligence Surveillance Act. Government Information Quarterly, 20(3), 295-314. doi:10.1016/S0740-624X(03)00057-1
  • Lankes, R. D., Gross, M, & McClure, C. R. (2003). Cost, statistics, measures, and standards for digital reference services: A preliminary view. Library Trends, 51(3), 401-413. Retrieved from http://www.press.jhu.edu/journals/library_trends/
  • Lankes, R. D., McClure, C. R., Gross, M., & Pomerantz, J. (Eds.). (2003). Implementing digital reference services: Setting standards and making it real. New York: Neal Schuman.
  • Shim, W. J., McClure, C. R., Bertot, J. C., & Dalton, P. (2003). Assessing network services: An update. SCONUL Newsletter, 29, 27-34. Retrieved from http://www.sconul.ac.uk/publications/newsletter/
  • Thompson, K. M., McClure, C. R., & Jaeger, P. T. (2003). Evaluating federal websites: Improving E-government for the people. In J. F. George (Ed.), Computers in society: Privacy, ethics, and the Internet (pp. 400-412). Upper Saddle River, NJ: Prentice-Hall.


2002 Publications
  • Aldrich, D., Bertot, J. C., & McClure, C. R. (2002). E-government initiatives, developments, and issues. Government Information Quarterly, 19(4), 349-355. doi:10.1016/S0740-624X(02)00130-2
  • Bertot, J. C., & McClure, C. R. (2002). Developing national data collection models for U.S. public library network statistics and performance measures: Findings, issues, and & recommendations. In J. Stein, M. Kyrillidou, & D. Davis (Eds.), Proceedings of the 4th Northumbria International Conference on Performance Measurement in Library and Information Services (pp. 77-86). Washington, D.C.: Association of Research Libraries.
  • Bertot, J. C., McClure, C. R., & Ryan, J. (2002). Impact of external technology funding programs in public libraries: A study of LSTA, E-rate, Gates, and others. Public Libraries, 41(3), 166-171. Retrieved from http://www.ala.org/ala//pla/plapubs/publiclibraries/publiclibraries.cfm
  • Bertot, J. C., McClure, C. R., & Ryan, J. (2002). Study shows new funding sources crucial to technology services in public libraries. American Libraries, 33(3), 57-59. Retrieved from http://www.ala.org/ala/alonline/index.cfm
  • Fenske, R. E., O’Connor, P., Coffman, S., McClure, C. R., & Sloan, B. (2002). Virtual reference: Evolution, evaluation, optimizing the link between providers and users. In E. G. Toms (Ed.), ASIST 2002: Proceedings of the 65th ASIST Annual Meeting 39, 505-507. doi:10.1002/meet.1450390185
  • Fraser, B. T., & McClure, C. R. (2002). Toward a framework for assessing library and institutional outcomes. portal: Libraries and the Academy, 2(4), 505-528. Retrieved from http://muse.jhu.edu/journals/pla/
  • Fraser, B. T., Nelson, T. W., & McClure, C. R. (2002). Describing the economic impacts and benefits of Florida public libraries: Findings and methodological applications for future work. Library and Information Science Research, 24(3), 211-233. doi:10.1016/S0740-8188(02)00123-8
  • Jaeger, P. T., McClure, C. R., & Fraser, B. T. (2002). The structures of centralized governmental privacy protection: Approaches, models, and analysis. Government Information Quarterly, 19(3), 317-336. doi:10.1016/S0740-624X(02)00111-9
  • McClure, C. R. (2002). Information policy-based indicators to assess U.S. federal websites: Methods and issues. In J. Stein, M. Kyrillidou, & D. Davis (Eds.), Proceedings of the 4th Northumbria International Conference on Performance Measurement in Library and Information Services (pp. 145-154). Washington, D.C.: Association of Research Libraries.
  • McClure, C. R., Bertot, J. C., Sprehe, J. T., & Griffith, J. B. (2002). Update on U.S. federal information policies. In E. G. Toms (Ed.), ASIST 2002: Proceedings of the 65th ASIST Annual Meeting 39, 458-459. doi:10.1002/meet.1450390156
  • McClure, C. R., & Tomasello, T. K. (2002). Public libraries and Internet public access models: Describing possible approaches. Public Library Quarterly, 21(3), 11-37. doi:10.1300/J118v21n03_03
  • Shim, W. J., McClure, C. R., & Bertot, J. C. (2002). Preliminary statistics and measures for ARL libraries to describe electronic resources and services. In J. Stein, M. Kyrillidou, & D. Davis (Eds.), Proceedings of the 4th Northumbria International Conference on Performance Measurement in Library and Information Services (pp. 337-344). Washington, D.C.: Association of Research Libraries.
  • Shim, W. J., & McClure, C. R. (2002). Data needs and use of electronic resources and services at academic research libraries. portal: Libraries and the Academy, 2(2), 217-236. Retrieved from http://muse.jhu.edu/journals/pla/
  • Shim, W. J., & McClure, C. R. (2002). Improving database vendors’ usage statistics reporting through collaboration between libraries and vendors. College and Research Libraries, 63(6), 499-514. Retrieved from http://www.ftrf.org/ala/mgrps/divs/acrl/publications/crljournal/collegeresearch.cfm
  • Sprehe, J. T., McClure, C. R., & Zellner, P. (2002). The role of situational factors in managing U. S. federal recordkeeping. Government Information Quarterly, 19(3), 289-305. doi:10.1016/S0740-624X(02)00107-7


2001 Publications
  • Bertot, J. C. (2001). Measuring service quality in the networked environment: Approaches and considerations. Library Trends, 49(4), 758-775. Retrieved from http://www.press.jhu.edu/journals/library_trends/
  • Bertot, J. C., & McClure, C. R. (2001). Government Information Quarterly: A new beginning. Government Information Quarterly, 18(1), 1-2. doi:10.1016/S0740-624X(00)00065-4
  • Bertot, J. C., McClure, C. R., & Ryan, J. (2001). Statistics and performance measures for public library networked services. Chicago: American Library Association.
  • Eisenberg, M. B., & McClure, C. R. (2001). Digital reference librarians: Who needs ’em? Or, key issues in virtual reference desk services: Taking action. In J. Stahl & A. S. Kasowitz (Eds.), Facets of digital reference: Papers and presentations from the virtual reference desk, 2nd annual Digital Reference Conference, October 16-17, 2000, Seattle, WA. Syracuse, NY: ERIC Clearinghouse on Information & Technology.
  • Lankes, R. D., McClure, C. R., & Gross, M. (2001). Assessing quality in digital reference services. In E. Aversa & C. Manley (Eds.), ASIST 2001: Proceedings of the 64th ASIST Annual Meeting 38, 323-328. Retrieved from http://www.asis.org/proceedings.html
  • McClure, C. R. (2001). Assessing federal websites: Preliminary findings and key issues. Documents to the People, 29(1), 12-19. Retrieved from http://www.ala.org/ala/mgrps/rts/godort/dttp/aboutdttp.cfm
  • McClure, C. R. (2001). Introduction to evaluating networked services. In C. R. McClure & J. C. Bertot (Eds.), Evaluating networked information services: Techniques, policy, and issues (pp. xiii-xx). Medford, NJ: Information Today.
  • McClure, C. R. (2001). Network literacy in an electronic society: An educational disconnect? In R. W. Kubey (Ed.), Media literacy in the information age: Current perspectives (pp. 403-440). New Brunswick, NJ: Transaction.
  • McClure, C. R. (2001). Obtaining descriptive data to describe database use and users: Policy issues and strategies. In Proceedings of the Second National Conference on Scientific and Technical Data: Data for science and society (n.p.). Retrieved from http://www.nap.edu/
  • McClure, C. R., & Bertot, J. C. (Eds.). (2001). Evaluating networked information services: Techniques, policy, and issues. Medford, NJ: Information Today.
  • McClure, C. R., Davis, D., Schmidt, S., & Bertot, J. (2001). Statistics and measures to describe network use, users, and uses. In E. Aversa & C. Manley (Eds.), ASIST 2001: Proceedings of the 64th ASIST Annual Meeting 38, 563-563. Retrieved from http://www.asis.org/proceedings.html
  • McClure, C. R., Lankes, R. D., Gross, M., & Choltco-Devlin, B. (2001). Statistics, measures, and quality standards for assessing digital reference library services: Guidelines and procedures. Retrieved from ERIC database. (ED472588)
  • McClure, C. R. & Sprehe, J. T. (2001). Using U.S. information policies to evaluate federal websites. In C. R. McClure, & J. C. Bertot (Eds.), Evaluating networked information services: Techniques, policy, and issues (pp. 255-292). Medford, NJ: Information Today.
  • Ryan, J., McClure, C. R., & Bertot, J. C. (2001). Choosing measures to evaluate networked information resources and services: Selected issues. In C. R. McClure & J. C. Bertot (Eds.), Evaluating networked information services: Techniques, policy, and issues (pp. 111-136). Medford, NJ: Information Today.


2000 Publications
  • Bertot, J. C. (2000). The E-rate: Universal service in the networked environment. The Internet Connection: Your Guide to Government Resources, 6(4), 1-5. Retrieved from http://west.thomson.com/productdetail/127285/37005145/productdetail.aspx
  • Bertot, J. C. (2000). Libraries on the information highway: Issues and lessons learned. In P. D. Fletcher & J. C. Bertot (Eds.), World libraries on the information superhighway: Preparing for the challenges of the new millennium (pp. 288-301). Hershey, PA: Idea Group.
  • Bertot, J. C. (2000). Universal service in the networked environment: The education rate (E-rate) debate. Journal of Academic Librarianship, 26(1), 45-48. doi:10.1016/S0099-1333(99)00122-6
  • Bertot, J. C., McClure, C. R., & Ryan, J. (2000). Developing national library network statistics and performance measures for U. S. public libraries: Issues, findings, and recommendations. Performance Measures and Metrics: The International Journal for Library and Information Services, 1(1), 15-42. Retrieved from http://info.emeraldinsight.com/products/journals/journals.htm?id=pmm
  • Bertot, J. C., & Moen, W. E. (2000). FirstGov.gov/org/net/com: Issues and considerations. Journal of Academic Librarianship, 26(6), 422-426. doi:10.1016/S0099-1333(00)00163-4
  • Bertot, J. C., Ostiguy, C., & McClure, C. R. (2000). Developing national library network statistics and performance measures: Issues, findings, and recommendations. In M. Khosrowpour (Ed.), Challenges of information technology management in the 21st century: 2000 Information Resources Management Association International Conference, Anchorage, Alaska, USA, May 21-24, 2000 (pp. 1154-1157). Hershey, PA: Idea Group.
  • Fletcher, P. D., & Bertot, J. C. (Eds.). (2000). World libraries on the information superhighway: Preparing for the challenges of the new millennium. Hershey, PA: Idea Group.
  • McClure, C. R. (2000). Federal information policies affecting public access to web-based federal information. In ASIST 2000: Proceedings of the 63rd ASIST Annual Meeting 37, 224-245. Retrieved from http://www.asis.org/proceedings.html
  • McClure, C. R., & Bertot, J. C. (2000). The chief information officer (CIO): Assessing its impact. Government Information Quarterly, 17(1), 7-12. doi:10.1016/S0740-624X(99)00021-0
  • Ostiguy, C., & Bertot, J. C. (2000). Developing national library network statistics and performance measures: Measuring online database usage. In M. Khosrowpour (Ed.), Challenges of information technology management in the 21st century: 2000 Information Resources Management Association International Conference, Anchorage, Alaska, USA, May 21-24, 2000 (pp. 1158-159). Hershey, PA: Idea Group.
  • Shim, W., & McClure, C. R. (2000). Measuring services, resources, users, and use in the networked environment. ARL Bimonthly Report, 210, 9-10. Retrieved from http://www.arl.org/resources/pubs/br/index.shtml
  • Smith, B., Fraser, B. T., & McClure, C. R. (2000). Federal information policy and access to web-based federal information. Journal of Academic Librarianship, 26(4), 274-281. doi:10.1016/S0099-1333(00)00128-2


Current - 2005 Publications